Job Description

We work with nationally recognized telecommunications companies to assist them with their customer service and sales goals in the local area. Through our partnerships, we have grown the businesses of our clients while growing our own. 

Our AT&T Customer Service Managers lead our team in engagement, sales, discovery, and solutions by engaging with community members and employing their problem-solving skills to provide the most knowledgeable customer service. 

Responsibilities of the AT&T Customer Service Manager:

• Provide an excellent sales and customer service experience through direct communication, including answering questions, problem-solving, and suggesting alternatives
• Learn all client product knowledge to implement sales processes directly with consumers
• Work with the sales and marketing teams, along with other Customer Service Managers to adapt and improve business development practices
• Uphold the confidentiality and professionalism requirements that our client partners expect during the customer service and sales processes
• Other general responsibilities as assigned

Requirements of the AT&T Customer Service Manager:

• High school diploma or GED equivalent is not a requirement but is a plus
• 1+ years of experience working in customer service, sales, retail, or hospitality
• A student mentality and willingness to learn
• Must be passionate about working with others 
• Ability to work individually and as part of the sales and Customer Service Management team
• A drive for professional growth

Joining our team as an AT&T Customer Service Manager will involve working directly with our clients and local community to determine sales and service solutions for current and potential customers! We always focus on communication, learning, and realistic expectations with new team members. Apply today for consideration as a potential AT&T Customer Service Manager with us!

Job Tags

Similar Jobs