The Centralized Franchise Trainer is responsible for delivering comprehensive onboarding and operational training to new franchisees ensuring alignment with the companys brand standards operational procedures and culinary excellence. This role plays a critical part in maintaining consistency across all franchise locations by equipping franchisees with the knowledge and skills necessary to successfully operate within the companys framework with a strong emphasis on sushi and pan-Asian cuisine preparation.
Key Competencies:
Organization & Time Management Communication & Interpersonal Skills Attention to Detail Adaptability to Adapt Training Style to Diverse Learning Needs Technology Proficiency Strong Facilitation and Presentation Skills Culinary Expertise Cultural Sensitivity and Inclusivity
Duties and Responsibilities:
Conduct in-person training sessions for new franchisees on company policies operational procedures and food preparation techniques
Update and maintain training materials manuals and SOPs in collaboration with culinary and operations teams
Ensure franchisees understand and can execute recipes food safety protocols and customer service standards
Evaluate trainee performance and provide feedback and coaching to ensure readiness for launch
Partner with cross-functional teams (e.g. Operations Culinary HR) to ensure training content reflects current practices and business goals
Monitor post-training performance and provide ongoing support as needed
Maintain training records and report on training effectiveness and franchisee readiness.
This describes the general duties and responsibilities for the position. Other duties may be assigned as needed.
Qualifications :
Bachelors degree in Hospitality Culinary Arts Business or related field (or equivalent experience)
3 years of experience in training preferably in a franchise or food service environment
Culinary background with hands-on experience in sushi and pan-Asian cuisine
Experience with Learning Management Systems (LMS) and digital training tools is a plus
Willingness to travel to franchise locations as needed
This position is required to be In-Office five days a week (Monday - Friday)
Additional Information :
Hana Group North America is an Equal Opportunity Employer
Salary: $75000 - $80000 USD Annually
Remote Work :
No
Employment Type :
Full-time