Customer Care Call Center Job at Bern's Steak House, Tampa, FL

Q0NlTEZKc2JDWWZ1TVZyMlUzTjNZcmFzOGc9PQ==
  • Bern's Steak House
  • Tampa, FL

Job Description

Job Summary

Bern's Steak House's customer care team strives to ensure that our patrons have a memorable evening by helping to curate every detail of their dining experience. From providing caring, compassionate and enthusiastic service over the phone to communicating guest needs to the appropriate departments, this position requires a high level of attention to detail and ability to multitask in a very fast-paced call center environment. 

Responsibilities and Duties

  • Handle high volume of calls in an expedient and professional manner
  • Input accurate reservations and special requests into digital reservation system
  • Answer customer inquiries regarding history, policies, procedures, site navigation, operations
  • Communicate messages and special request to management in a precise and clear way
  • Help to resolve customer dissatisfaction and technical problems
  • Provide administrative, general office and clerical services as requested

Qualifications and Skills

  • Proven ability in customer service is preferred   
  • Must work well with others with a friendly but professional work ethic
  • Ability to balance timeliness and accuracy under pressure
  • Ability to listen and communicate clearly while maintaining proper confidentiality
  • Strong problem solving skills
  • Must have a flexible schedule and be able to work nights, weekends, holidays

Benefits and Perks

Immediate

  • Closed On Monday 
  • Holiday Bonus Shift Pay for Thanksgiving Day and Christmas Eve 
  • Custom Supplemental Insurance Coverages Through AFLAC
    • Life Insurance Policy (10-, 20-, & 30-year terms)
    • Short Term Disability Income Insurance
    • Accident Advantage On/Off Job Insurance
    • Cancer Protection Insurance
    • Critical Care Protection Insurance
    • Hospital Choice Insurance
  • Bereavement Pay for Loss of Immediate Family, Extended Family, and Pets
  • Family First Discounts
    • 20% off entire bill at Haven restaurant & bar for employee and up to 3 guests
    • 20% off food and non-alcoholic drinks at Bern’s Steak House for employee and up to 3 guests
    • 20% off food and non-alcoholic drinks at the Harry Waugh Dessert Room for employee and up to 3 guests
    • 10% off total purchase at Bern’s Fine Wines & Spirits retail store
    • 20% off entire bill for all meal periods at Élevage SOHO Kitchen & Bar for employee
    • 20% off Spa Services at Spa Evangeline for employee
    • 20% off Epicurean Theatre classes per online purchase
    • Marriott Friends and Family Discount for hotel accommodations
  • Complimentary Family Meal and/or $3 Discounted Meal per shift
  • Free, Secure, Covered Parking

90-Days

  • Custom Packaging Health Plan Options with Tenured Based Employer Contribution
    • Health
    • Dental
    • Vision
  • Internal Career Growth Opportunities

1-Year

  • Tenured Anniversary Pay for maintaining full-time status (5 days up to 20 days paid annually)
  • 401K Employer Match of 25% Up to the First 6%
  • Education Reimbursement Program for Approved Courses and Certifications with Supplemental Reimbursement for Travel and Materials

The Company values a diverse workforce with all the unique qualities that individuals of various backgrounds and experiences offer our organization. We are committed to providing opportunities and developing employees to their fullest potential without regard to race, color, gender, age, religion, national origin, marital status, military status, disability, sexual orientation or any other status protected by law.

Job Tags

Holiday work, Full time, Temporary work, Christmas work, Immediate start, Flexible hours, Shift work, Night shift, Weekend work,

Similar Jobs

Excel Loading Systems

Pipe Welder Job at Excel Loading Systems

 ...Pipe Welder Sharonville, OH Established in 2013, Excel Loading Systems is the fastest growing loading arm company in the world, and we are looking for full-time Pipe Welder to join our team in Sharonville, Ohio. We are customer focused with our core beliefs being... 

University of Utah Health Research

Research Data Analyst Job at University of Utah Health Research

 ...25/2025 Requisition Number PRN16564N Job Title Research Data Analysts Working Title Research Data Analyst Career Progression Track P00 Track Level P3 - Career, P2 - Developing, P1 - Entry Level Pro FLSA Code Administrative Patient Sensitive Job... 

IQVIA

Entry Level Sales Representative - Chicago S Job at IQVIA

 ...our team of over 10,000 global field representatives in several regions making over 20 million product details annually for our pharmaceutical and biotech clients. Sales Representative The Sales Representative is primarily responsible for achieving sales forecast... 

Lensa

Manager, Fraud & Waste Investigation (Nurse Audit/Review) Job at Lensa

 ...The Manager, Nurse Audit/Review works within specific guidelines and...  ...WORK STYLE: Remote, work at home (associates can opt to work in...  ...~ Registered Nurse (RN), holding an active and unrestricted...  ...related fields Healthcare Insurance Industry knowledge CPC preferred... 

Cresco Labs

Retail Pharmacist - Full Time Job at Cresco Labs

 ...most awarded and most popular cannabis products in America. With dozens of locations nationwide, our owned and operated Sunnyside dispensaries provide a welcoming, positive, judgement-free place to shop for anyone at any point on their cannabis journey. Founded in 201...