Job Description

TO APPLY: SUBMIT YOUR APPLICATION AND RESUME TO CAREERS@WSCSBUFFALO.ORG.

Application can be downloaded at wscsbuffalo.org/about/careers.

A completed application is required to be considered for this position.

-----

Job Title: Health-Related Social Needs (HRSN) Screener/Navigator

Department: Food Access Programs

Reports to: Director of Operations

Supervises: N/A

Status: Full-time,Non-Exempt Hourly

Salary Range: $22-23/hr

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Paid training
• Vision insurance

Position Summary:

We are seeking a dedicated and detail-oriented Health-Related Social Needs (HRSN) Screener/Navigator to join our team. The candidate will be responsible for screening and navigating members for Health-Related Social Needs, ensuring compliance with all relevant processes and standards. This role involves direct interaction with community members, obtaining necessary consents, maintaining accurate records, and utilizing a specialized IT platform for data entry and reporting. The Screener/Navigator will contribute to efforts to advance health outcomes and reduce health disparities by providing case management and referrals for eligible Medicaid patients.

Essential Functions:

Screening and Navigation:

• Provide empathetic and culturally competent screening for social determinants of health to community members telephonically, virtually, and/or in-person.
• Process screens and referral intake daily including calls with potential program participants, documentation, and insurance/eligibility verification.
• Receive, prioritize, monitor, and triage screenings and referrals that require service connections across community-based organizations.
• Manage incoming referrals to ensure successful and timely connections are made between clients (community members) and the appropriate community partner that best meets community members’ needs.
• Document progress and action taken with each referral and every interaction in the WNY Integrated Care IT platform (FindHelp), as required.
• Maintain effective communication with community members and/or referring organizations to ensure acceptance and resolution of referrals by the receiving organization or to redirect the referral to another provider, if necessary.
• Handle customer and other community organization interactions with excellent customer service, empathy, and patience.

Data Management & Reporting:

• Enter data and interactions accurately, ensuring compliance with reporting standards.
• Collaborate with the WNY Integrated Care Collaborative on performance reporting and data collection for regulatory compliance and performance evaluations.
• Ensure timely submission of data and interactions.

Training & Compliance:

• Abide by policies and procedures that support federal, state, and local HIPAA and Fraud, Waste, and Abuse regulations, as well as any other relevant regulations.
• Maintain cultural and linguistic competency in screenings, following Culturally and Linguistically Appropriate Services (CLAS) Standards and completing relevant training.
• Complete mandatory training on child abuse and neglect reporting (as per New York State requirements).
• Attend WNY Integrated Care Screening/Navigation Workgroup.
• Participate in other professional development and maintain certifications required by WSCS, the Western New York Integrated Care Collaborative, and any other relevant entities.

Technological Proficiency:

• Utilize the WNY Integrated Care social care technology and transportation platforms.
• Adapt to the use of new screening platforms and data reporting tools as necessary.
• Work with live language interpreters using tools such as Boostlingo.

Languages & Accessibility:

• Conduct screenings, assessments, and customer interactions via multiple formats including in-person, telephone, virtual, and/or text messaging.
• Conduct screenings, assessments, and customer interactions in multiple languages with the assistance of live interpreters via phone call, app, and video tools.

Outreach

• Establish additional locations for conducting screening by partnering with healthcare providers, schools, and other organizations.

Other Duties as Assigned

Qualifications:

• Minimum bachelor’s degree in social work, public health, or a related field or equivalent job experience.
• Experience providing care coordination and/or care management.
• In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States.
• Candidate must have a valid driver’s license, a clean driving record, and consistent daily access to a vehicle, as position requires outreach to sites around Western New York (mileage reimbursement provided for local travel).
• Strong attention to detail and organizational skills.
• Ability to maintain confidentiality and adhere to data privacy laws.
• Understanding and commitment to cultural competency and providing services to diverse populations.
• Completion of required training, including child abuse and neglect reporting certification.
• Experience with HIPAA regulations is preferred.
• Experience working with refugee and immigrant populations, as well as non-English speakers is preferred.
• Multilingual candidates are strongly encouraged to apply. Priority languages in addition to English are Spanish, Arabic, and Burmese, but other languages are helpful.
• Community health workers are strongly encouraged to apply.
• Candidate must be eligible to work within Medicaid and Medicare programs (we will conduct exclusion checks monthly).

Skills and Attributes:

• Passion for the mission of the organization and making a positive impact on the community.
• Humility, authenticity, reliability, empathy, and trustworthiness.
• Commitment to incorporating diversity, equity, and inclusion principles into all aspects of the organization.
• Strong analysis, judgment, and strategic thinking skills.
• Exceptional written and oral communication skills.
• Proficiency in using digital platforms for data entry and reporting, plus willingness to learn additional software applications.
• Familiarity with Microsoft 365 programs.
• Occasional evening and weekend availability.

Physical Requirements/Working Conditions:

The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Work time may be split between office settings or outside meetings. Local travel is required. Light physical effort in an office environment.
• Frequent computer use.
• Primarily sedentary work with occasional bending and reaching.
• Unassisted lifting up to 50 pounds.
• Maintain a high energy level; comfortable performing multi-faceted projects in conjunction with day-to-day activities.
• Regularly required to speak clearly and hear the spoken word as well.
• Regularly required to read and write clearly.

The above job description is not a contractual or binding document, nor does it alter the employment at-will status. It is provided as a guide to the types of essential duties required to be performed. Duties may vary from time to time and this description is subject to review. Modifications will be made as needed to support changes in business requirements.

West Side Community Services is an equal opportunity employer. We encourage applications from individuals of all backgrounds.

Job Type: Full-time

Base Pay: $22.00 - $23.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Mileage reimbursement
• Paid time off
• Professional development assistance
• Vision insurance

Work Location: In person

Job Tags

Similar Jobs