Job Description

As a Microsoft Dynamics CRM Technical Solution Architect you will:

• Interact with prospects/clients to understand business requirements

• Demonstrate Dynamics CRM solution capabilities to the client

• Conduct business process analysis and create Fit/Gap report

• Create solution design to address client business, interface and performance requirements

• Advise on complex Dynamics CRM business cases and propose comprehensive solutions based on CRM, 3rd parties and customizations

• Assist sales and presales teams with preparing proposals, client presentations and support the sale of professional services when necessary

• Identify creative workarounds to meet requirements without the development of custom code

• Use proven methodologies to deliver successful projects

You’re great at:

• Multitasking, being flexible & paying close attention to detail

• Working in a highly collaborative team environment

• Diagnosing and troubleshooting complex CRM issues with creative solutions

• Resolving client conflicts and/or escalated issues while maintaining composure in a stressful situation

• Mentoring and guiding junior consultants on best practices/approaches

• Learning new concepts quickly and thoroughly

• Promoting the mission and Shared Values of our company

Requirements

• Bachelor’s degree required in Computer Science, Business Administration, MIS or related field

• 5+ years of solution architect experience working with recent versions of Dynamics CRM Online

• 5+ years of experience including expertise in Dynamics CRM implementations as well as application deployment and/or distributed system implementation

• Hands-on experience with multi-phase, global, enterprise-wide CRM implementation with focus on presales/business development as well as engagement delivery

• Deep know-how and proved record of applying CRM in one or more industries, Financial Services and Public Sector preferred

• Proven experience in presales activities including Proof of Concepts, Demo, Presentations and positioning in front of C-Level Executives

• Ability to envision, architect, and evangelize CRM solutions with clients

• An understanding of the functional capabilities and limitations for out of the box functionality as well as custom code

• Proven experience with estimating, scoping, and writing effective SOW’s that set expectations and limit risk

• Ability to articulate architectural differences between solution methods and the challenges and approaches to integrating solutions built on different platforms including a working knowledge of different architectural frameworks

• Ability to move between high level architectural review/design and the "roll up the sleeves" level of performing all phases of a CRM delivery project

Benefits

We offer competitive pay with and performance-based bonus. Our employees also enjoy unlimited paid time off and a flexible and affordable benefits program designed to help you be and stay well, including: medical, dental & vision coverage, flexible spending accounts, health reimbursement account, and a 401(k) plan with a company match. Additionally, you’ll have the benefit of working alongside enthusiastic and energetic teammates in a dynamic and thriving environment.

HSO is an Equal Opportunity Employer.

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