Job Description

Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

What does a successful Application Support Engineer do at Fiserv?

You will be responsible for ensuring the resolution of problems related to highly complex systems operations for the Signature core account processing platform, including its integration with critical surround applications. Your expertise will be vital in providing top-level support and coordinating unique troubleshooting efforts.

What you will do:

• Provide expertise and coordinate complex technical troubleshooting efforts with clients, implementation teams, engineering, development, and operations staff.
• Resolve deployment-related issues for clients and internal resources in test and production environments.
• Perform risk assessments throughout the implementation lifecycle up to live production.
• Interface with technical development resources and internal client services personnel to determine the nature of non-routine problems and implement remedial procedures.
• Consult on complex projects involving existing applications, process flows, and overall operating systems.
• Install new software release upgrades into test and production environments.
• Review new designs, enhancements, and programs with systems analysts and applications programming personnel for operating efficiencies.
• Interact with external and internal clients for data gathering, assisting with solution design, and ensuring the development of solutions that meet or exceed client expectations.

What you will need to have:

• 6+ years of experience with ISeries/AS400 systems.
• 6+ years of experience with RPG programming.
• 3+ years of proven experience working in a complex banking operations or financial services environment.

What would be great to have:

• Experience with DB2/SQL database structures.
• Strong knowledge of emerging technologies in the financial data processing industry.
• Strong knowledge of software and hardware interactions.
• Excellent debugging and troubleshooting skills, with a capability to provide ideal solutions.
• Strong organizational skills and adaptability.
• Strong written, verbal, and non-verbal communication skills.

Other Requirements:

• Must be able to work on-call on a rotational basis.
• Must be able to work weekends, as needed.

Perks at Work:

• We’re #FiservProud of our commitment to your overall well-being with a growing offering of physical, mental, emotional, and financial benefits from day one.
• Maintain a healthy work-life balance with paid holidays, generous time off policies, including Recharge & Refuel time for qualifying associates, and free counseling through our EAP.
• Plan for your future with competitive salaries, the Fiserv 401(k) Savings Plan, and our Employee Stock Purchase Plan.
• Recognize and be recognized by colleagues with our Living Proof program where you can exchange points for a variety of rewards.
• Prioritize your health with a variety of medical, dental, vision, life, and disability insurance options, and a range of well-being resources through our Fuel Your Life program.
• Advance your career with training, development, certification, and internal mobility opportunities.
• Join Employee Resource Groups that promote our diverse and inclusive culture where associates can share perspectives, exchange ideas, and elevate careers.

In order to be considered, you must be legally authorized to work in the U.S. without the need for visa sponsorship, now or in the future.

This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island or Washington.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

Thank you for considering employment with Fiserv.  Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. 

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact  AskHR.US@fiserv.com . Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.

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