Job Description

Job Requisition ID: 52371 

Opening Date: 01/15/2026
Closing Date: 01/29/2026
​Agency:  Department of Human Services
Class Title: PUBLIC AID QUALITY CTRL REVIEWER (35892) 
Skill Option:  None 
Bilingual Option:  None
Salary: Anticipated Salary $5,637-$8,026/month ($67,644-$96,312/year)
Job Type: Salaried
Category: Full Time 
County: Coles
Number of Vacancies: 1
Bargaining Unit Code:  RC062 Technical Employees, AFSCME
Merit Comp Code:  

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This position is a union position; therefore, provisions of the relevant collective bargaining agreement/labor contract apply to the filling of this position.

 

While not required, a Resume/Curriculum Vitae (CV) is recommended. When applicable, titles that require specific coursework, professional license or certification will include a notation requesting the appropriate document(s) be uploaded in the  Additional Documents section of your application. Failure to upload requested transcripts, license and/or proof of certification when specified may result in ineligibility. Please note that the Department of Human Services must verify proof of higher education for any degree earned (if applicable) regardless of vacancy title before any offer can be extended.

All applicants who want to be considered for this position MUST apply electronically through the illinois.jobs2web.com website. State of Illinois employees should click the link near the top left to apply through the SuccessFactors employee career portal.

 

Applications submitted via email or any paper manner (mail, fax, hand delivery) will not be considered.

 

Why Work for Illinois?

 

Working with the State of Illinois is a testament to the values of compassion, equity, and dedication that define our state. Whether you’re helping to improve schools, protect our natural resources, or support families in need, you’re part of something bigger—something that touches the lives of every person who calls Illinois home.

 

No matter what state career you’re looking for, we offer jobs that fit your life and your schedule—flexible jobs that provide the gold standard of benefits. Our employees can take advantage of various avenues to advance their careers and realize their dreams. Our top-tier benefits and great retirement packages can help you build a rewarding career and lasting future with the State of Illinois.

Position Overview

The Division of Family and Community Services is seeking to hire a position to perform comprehensive, detailed, analytical, and investigative case record reviews on State and Federal Supplemental Nutrition Assistance Program (SNAP) cases for the Bureau. This position conducts case reviews within an assigned geographical location for compliance with Federal SNAP regulations, State regulations and Department of Human Services (DHS) rules, policies, and procedures and conducts interviews with public assistance recipients, responsible relatives, and collateral contacts to verify information.

Essential Functions

• Performs comprehensive, detailed, analytical, and investigative case record reviews within an assigned geographical location to determine compliance with Federal Supplemental Nutrition Assistant Program regulations, State regulations and Department of Human Services (DHS) rules, policies, and procedures. 
• Conducts interviews with public assistance recipients, responsible relatives, and collateral contacts.
• Independently constructs the Quality Control (QC) case file using the State’s Integrated Eligibility System, Adobe, and a Quality Control database system while applying the Illinois Supplemental Nutrition Assistant Program policies and Federal Food and Nutrition Services (FNS) QC manual to derive a conclusion as to the results of the review.
• Prepares narrative reports on case review findings using Microsoft Office programs for submittal to the Bureau and/or U.S. Department of Agriculture Food and Nutrition Services (USDA-FNS). 
• Reviews, studies, and applies Federal and State Supplemental Nutrition Assistance Program (SNAP) policies, procedures, and regulations as well as DHS policies, rules and procedures governing public assistance programs included in the review sample.
• Participates in special programs required to test procedures, methods, and/or systems designed to improve department regulations prior to permanent implementation.
• Performs other duties as required or assigned with are reasonably within the scope of duties that are enumerated above.

Minimum Qualifications

• Requires knowledge, skill, and mental development equivalent to completion of four (4) years of college with course work in one of the behavioral sciences.
• Requires two (2) years of professional experience in casework or related area.

 

Preferred Qualifications

• Three (3) years of professional experience administering a supplemental nutrition assistance program.
• Two (2) years of professional experience working with public assistance policies and programs including a supplemental nutrition assistance program.
• Two (2) years of professional experience working with policies, rules, and procedures for public or private organization.
• Two (2) years of professional experience utilizing public assistance interviewing techniques.
• Two (2) years of professional experience examining and evaluating data in accordance with established criteria.
• Two (2) years of professional experience presenting and preparing clear, concise, and accurate reports.

Conditions of Employment

• Requires ability to travel in the performance of duties, with overnight stays as appropriate.

*All conditions of employment listed are incorporated and related to any of the job duties as listed in the job description.

Work Hours:  Mon-Fri, 8:30am-5pm, 1 hour unpaid lunch.

Headquarter Location: 1550 Douglas St, Charleston, Illinois, 61920

Family & Community Services

Bureau of SNAP Integrity

Quality and Accuracy Control

Mid-Illinois FCRC/Coles County

Work County:  Coles

Agency Contact:  DHS.HiringUnit@illinois.gov

Posting Group:  Social Services

 

About the Agency:

The Illinois Department of Human Services uplifts individuals and communities across Illinois. Our mission is to respond to the needs of all people in Illinois so they can lead healthy, safe, and enriched lives. Our vision is the future we are shaping with dignity and the well-being for everyone in Illinois. Our values are the principles that guide us as we work to remove systemic barriers and create lasting opportunities with Compassion, Accessibility, Responsibility, and Equity.

 

As a State of Illinois Employee, you will receive a robust benefit package that includes the following:

• A Pension Program
• Competitive Group Insurance Benefits including Health, Life, Dental and Vision Insurance
• 3 Paid Personal Business Days annually
• 12 Paid Sick Days annually (Sick days carry over from year to year)
• 10-25 Days of Paid Vacation time annually - (10 days in year one of employment)
• Personal, Sick, & Vacation rates modified for 12-hour & part-time work schedules (as applicable)
• 13 Paid Holidays annually, 14 on even numbered years
• Flexible Work Schedules (when available dependent upon position)
• 12 Weeks Paid Parental Leave
• Deferred Compensation Program - A supplemental retirement plan
• Optional Pre-Tax Programs such as Medical Care Assistance Plan (MCAP), Dependent Care Assistance Plan (DCAP)
• Federal Public Service Loan Forgiveness Program eligibility
• GI Bill® Training/Apprenticeship Benefits eligibility for qualifying Veterans
• 5% Salary Differential for Bilingual Positions
• Commuter Savings Program (Chicago only)

For more information about our benefits please follow this link:  

 

 

APPLICATION INSTRUCTIONS

Use the “Apply” button at the top right or bottom right of this posting to begin the application process.

If you are not already signed in, you will be prompted to do so. 

State employees should sign in to the career portal for State of Illinois employees – a link is available at the top left of the homepage in the blue ribbon. 

Non-State employees should log in on the using the “View Profile” link in the top right of the homepage in the blue ribbon. If you have never before signed in, you will be prompted to create an account.

If you have questions about how to apply, please see the following resources:

State employees: Log in to the for State employees and review the 

Non-State employees: on – click “Application Procedures” in the footer of every page of the website.

State employees should include temporary assignment in the application profile. Temporary assignment verification forms can be uploaded to the Additional Documents section.

 

The main form of communication will be through email. Please check your “junk mail”, “spam”, or “other” folder for communication(s) regarding any submitted application(s). You may receive emails from the following addresses:

• donotreply@SIL-P1.ns2cloud.com
• systems@SIL-P1.ns2cloud.com

Job Tags

Permanent employment, Full time, Contract work, Temporary work, Part time, Apprenticeship, Work at office, Flexible hours, Night shift,

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