Job Description
Location: New York City
Start Date: Immediate
We’re opening a modern Scandinavian-inspired candy shop featuring premium European pick-and-mix candy, house-made soft serve, and curated packaged goods - and we’re looking for an experienced, energetic, and organized Store Manager to lead the team.
The ideal candidate thrives in a fast-paced retail environment, loves creating a welcoming guest experience, and can balance daily operations with staff leadership and high standards of cleanliness, quality, and efficiency.
Key Responsibilities Daily Operations
- Oversee daily store opening/closing procedures
- Maintain store cleanliness, merchandising standards, and product presentation
- Ensure candy bins, soft-serve machines, and packaged products are always stocked and rotated correctly
- Coordinate minor prep tasks (soft-serve, toppings, cleaning schedules, labeling)
- Maintain compliance with NYC DOH standards and store safety procedures
Leadership & Team Management - Recruit, hire, train, and lead a team of 8–15 FOH staff
- Create and manage weekly staff schedules
- Conduct ongoing training on customer service, POS, candy handling, and soft-serve procedures
- Provide coaching, performance reviews, and disciplinary follow-ups when needed
- Cultivate a positive, team-focused, high-standards environment
Guest Experience - Lead by example through exceptional hospitality
- Resolve guest issues with professionalism and empathy
- Maintain product knowledge of all candy SKU types, soft-serve flavors, and packaged items
- Train team on upselling, sampling, and guest engagement best practices
Inventory, Ordering & Admin - Manage inventory counts and ordering for candy, dairy, packaging, and operational supplies
- Track sales, labor, waste, and COGS with ownership team
- Ensure accuracy of POS items, pricing, discounts, and promotions
- Submit daily/weekly reports to owners
- Oversee cash handling and bank deposits
Soft Serve & Equipment Oversight - Ensure correct daily cleaning and sanitizing of soft-serve machine
- Train staff on pouring, serving, and machine care
- Troubleshoot basic equipment issues and coordinate service calls
Qualifications - 2+ years of management experience in retail, hospitality, or specialty food
- Strong leadership and communication skills
- Comfortable with hands-on work and leading by example
- Solid understanding of scheduling, inventory, waste control, and basic financials
- Experience with Square POS (preferred)
- Ability to stand for long periods and lift up to 40 lbs
- Interest in Scandinavian candy culture is a plus, but not required
Compensation & Benefits - $60,000 - $65,000 (depending on experience)
- Monthly performance bonuses
- Paid time off after 6 months
- Staff discounts on candy & soft serve
- Growth opportunities within a fast-expanding brand
Job Tags
Full time, Immediate start,