Job Description

Location: New York City
Start Date: Immediate

We’re opening a modern Scandinavian-inspired candy shop featuring premium European pick-and-mix candy, house-made soft serve, and curated packaged goods - and we’re looking for an experienced, energetic, and organized Store Manager to lead the team.

The ideal candidate thrives in a fast-paced retail environment, loves creating a welcoming guest experience, and can balance daily operations with staff leadership and high standards of cleanliness, quality, and efficiency.

• Oversee daily store opening/closing procedures
• Maintain store cleanliness, merchandising standards, and product presentation
• Ensure candy bins, soft-serve machines, and packaged products are always stocked and rotated correctly
• Coordinate minor prep tasks (soft-serve, toppings, cleaning schedules, labeling)
• Maintain compliance with NYC DOH standards and store safety procedures

• Recruit, hire, train, and lead a team of 8–15 FOH staff
• Create and manage weekly staff schedules
• Conduct ongoing training on customer service, POS, candy handling, and soft-serve procedures
• Provide coaching, performance reviews, and disciplinary follow-ups when needed
• Cultivate a positive, team-focused, high-standards environment

• Lead by example through exceptional hospitality
• Resolve guest issues with professionalism and empathy
• Maintain product knowledge of all candy SKU types, soft-serve flavors, and packaged items
• Train team on upselling, sampling, and guest engagement best practices

• Manage inventory counts and ordering for candy, dairy, packaging, and operational supplies
• Track sales, labor, waste, and COGS with ownership team
• Ensure accuracy of POS items, pricing, discounts, and promotions
• Submit daily/weekly reports to owners
• Oversee cash handling and bank deposits

• Ensure correct daily cleaning and sanitizing of soft-serve machine
• Train staff on pouring, serving, and machine care
• Troubleshoot basic equipment issues and coordinate service calls

• 2+ years of management experience in retail, hospitality, or specialty food
• Strong leadership and communication skills
• Comfortable with hands-on work and leading by example
• Solid understanding of scheduling, inventory, waste control, and basic financials
• Experience with Square POS (preferred)
• Ability to stand for long periods and lift up to 40 lbs
• Interest in Scandinavian candy culture is a plus, but not required

• $60,000 - $65,000 (depending on experience)
• Monthly performance bonuses
• Paid time off after 6 months
• Staff discounts on candy & soft serve
• Growth opportunities within a fast-expanding brand

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