Job Description

We're transforming the grocery industry

At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers.

Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table.

Instacart is a Flex First team

There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work.

Overview

About the Role — Are you a digital marketer who can apply a brand marketing lens to data-driven performance marketing? Can you translate big idea concepts into clear ad creative briefs? Are you as comfortable working with analysts and designers? We're looking for a dynamic Creative Strategy Lead to blend creativity with growth across all channels. This role is a fantastic opportunity to drive business growth by shaping and executing data-driven creative strategies while championing innovation, cultural relevance, and performance rigor.

In this role, you’ll be responsible for creating and executing high-impact, performance-driven creative strategies and launching assets that deliver measurable results. You will partner with cross-functional teams to ensure that Instacart’s direct response media creative and campaigns align with our broader marketing objectives, while constantly optimizing the creative strategy based on performance learnings and insights.

You will be the primary point of contact between Instacart’s growth marketing and creative teams, playing a critical role in shaping the creative strategy that fuels our paid media performance and collaborating to align creative best practices, in-market insights, and strategic messaging. You’ll act as the crucial link between creative and growth teams, transforming insights into powerful creative briefs and guiding cross-functional teams and partners to deliver top-performing assets. This role requires a strong testing mindset, ability to proactively identify new opportunities, generate hypotheses, and translate insights into bold new creative directions.

You’ll take requests from channel leads and strategic marketing partners to develop a pipeline of creative assets that can be tested and scaled across multiple digital marketing channels. Your work will play a key role in shaping business decisions, driving growth, and deepening our connection with customers.

About the Team: The growth marketing team accelerates topline business growth by driving highly qualified traffic to Instacart via Paid, Owned and Organic channels, as efficiently as possible. We promote growth across each stage of our customer lifecycle by leveraging our earned channels (Email, Push, In-App, etc) as well as paid and digital channels (SEM, Paid Social, Connected TV, etc). This role will report into the Director of Media, alongside a team of channel managers.

About the Job

• Develop and manage the roadmap for all media creative assets, ensuring advanced planning and alignment with company priorities, new messaging, and iterations of top-performing creative.
• Implement a test-and-learn methodology that unlocks scalable wins through experimentation, A/B testing, and iteration to continuously improve creative performance.
• Analyze creative results to identify scalable wins, optimization opportunities, and provide actionable insights and recommendations to media channel partners and other marketing teams.
• Collaborate cross-functionally with Product Marketing, Brand, Creative, Product, and Data teams to integrate creative strategies into broader growth initiatives.
• Own the growth creative briefing process by writing compelling, insight-driven creative briefs that align with business objectives and guide internal teams, agencies, and influencer partners to deliver high-performing assets.
• Collaborate closely with media buying and growth teams to analyze ad performance data and identify opportunities for creative testing and iteration.
• Stay on top of trends and competitor strategies, identifying the next breakout format or platform to gain a competitive edge.
• Review all creative assets (copy and design) for message clarity, strategic alignment, and adherence to direct response best practices.
• Provide clear, actionable feedback to the creative team to ensure assets are optimized for performance on each platform.
• Coordinate with leads from all paid channels to gather their creative needs and execute a rhythm of iterations of creative assets for always-on media campaigns.
• Lead weekly brainstorming session with key internal creative team members, agency partners and media strategists to develop an ongoing cadence of new creative messages and assets for testing.
• Partnering with data analytics, channel leads, and Instacart’s web team, understand best practices and top converting pages for our media campaigns. Iterate, develop new pages, and A/B test paid landing pages in coordination with key campaigns.
• Partner with Compliance and Legal teams to ensure all assets follow regulatory guidelines. Track asset progress through the approval process and deliver final approved versions to channel leads for launch.
• Use media performance and marketing analytics to uncover what’s resonating with audiences, identify creative optimization opportunities, and translate insights into new creative that drives better results across paid channels.
• Provide direction and support to internal teams and external agencies, ensuring creative assets meet performance goals and align with Instacart’s brand guidelines.
• Monitor campaign performance and deliver actionable insights to leadership on key metrics.
• Install a monthly media review mechanism that reviews channel creative performance by funnel stage at an appropriate level of detail (for relevant stakeholders), is scalable and repeatable over time, and captures durable learnings to continue to up our game and deliver top decile creative across the full funnel.
• Platform Expertise: Develop strategies tailored to the nuances of major platforms, including Facebook, Google, TikTok, YouTube, and more.

About You

Minimum Qualifications

• 6+ years of experience and subject matter expertise spanning the digital and traditional marketing funnel across brand content and awareness strategies, reach-based tactics vs. precision tactics, organic vs. paid execution, online vs. offline, in-person experiential vs. digital, on-site and offsite content, earned media and affiliate/influencer content.
• Deep knowledge of direct response (DR) best practices and a track record of creating high-performing ad creative.
• A strong blend of creative thinking and data-driven decision-making, with a track record of demonstrating how creative impacts campaign performance.
• Passion for identifying trends in digital and paid media and generating bold new creative ideas.
• Strong project management skills with experience delivering a high volume of creative assets across multiple channels under tight timelines.
• Exceptional communication skills with the ability to articulate strategic rationale and provide constructive feedback to a creative team.
• Proven track record of developing and executing successful creative and messaging strategies that deliver against core growth KPIs, with deep platform and creative best practice knowledge.
• Ability to analyze campaign performance metrics, distill insights, and translate data into actionable creative testing roadmaps.
• Experience with A/B and multivariate creative testing.
• Up-to-date knowledge of industry trends, best practices, and emerging technologies in the creative and growth marketing space.

Preferred Qualifications

• A natural "can-do" attitude who thrives in fast-paced environments.
• Strong commitment to embracing and leveraging AI tools.
• Understanding of digital marketing technologies, media buying strategies, and audience targeting.

#LI-Remote

Instacart provides highly market-competitive compensation and benefits in each location where our employees work. This role is remote and the base pay range for a successful candidate is dependent on their permanent work location. Please review our Flex First remote work policy here.

Offers may vary based on many factors, such as candidate experience and skills required for the role. Additionally, this role is eligible for a new hire equity grant as well as annual refresh grants. Please read more about our benefits offerings here.

For US based candidates, the base pay ranges for a successful candidate are listed below.

CA, NY, CT, NJ: $172,000—$191,000 USD

WA: $165,000—$183,000 USD

OR, DE, ME, MA, MD, NH, RI, VT, DC, PA, VA, CO, TX, IL, HI: $158,000—$175,000 USD

All other states: $142,000—$158,000 USD

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