Job Description

What you’ll need to succeed as a Specialist, AR Disputes at XPO

Minimum qualifications:

• 1 year of experience in accounting, invoicing or freight audit, OTC, accounts receivable or accounts payable
• Excellent time management skills with a proven ability to meet deadlines
• Critical thinking and problem-solving abilities
• Clear and concise verbal and written communication skills; able to communicate with customers, associates and management in a professional manner

Preferred qualifications:

• Bachelor's degree or equivalent related work or military experience
• Proficient in Microsoft Office (Excel, Word, PowerPoint and Outlook) and other business applications
• Able to work independently and as a team with shared responsibilities
• Prior experience in freight transportation or logistics environment
• Demonstrated ability to follow up, multi-task and prioritize
• Previous experience evaluating customer contracts
• Able to prioritize work toward department and company goals

About the Specialist, AR Disputes job

Pay, benefits and more:

• Competitive compensation package
• Full health insurance benefits are available on day one
• Life and disability insurance
• Earn up to 15 days of PTO over your first year
• 9 paid company holidays
• 401(k) option with company match
• Education assistance

What you’ll do on a typical day:

• Investigate, research and resolve outstanding account receivable items
• Audit and correct disputed invoices submitted by internal and external customers
• Identify the root-cause of billing disputes, report process deficiencies and recommend process improvements to create efficiencies and reduce errors
• Analyze invoices for billing accuracy, and work with internal teams to ensure that revenue is applied correctly to invoices
• Attend customer conference calls to discuss invoice disputes and solutions
• Promptly respond to customer telephone and email inquiries
• Prepare and submit coding requests
• Review and interpret complex customer contracts and determine the applicable rule set for the invoicing
• Act as a representative for XPO to ensure that the established Tariffs and Invoicing Policy is upheld during customer disputes

#LI-Hybrid

About XPO

XPO is a top ten global provider of transportation services, with a highly integrated network of people, technology and physical assets. At XPO, we look for employees who like a challenge and can communicate effectively in all situations. We want to leverage your skills and years of experience to drive positive results while ensuring a bright future for yourself and XPO. If you’re looking for a growth opportunity, join us at XPO. 

We are proud to be an Equal Opportunity employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.

All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test. 

The above statements are not an exhaustive list of all required responsibilities, duties and skills for this job classification. 

Review XPO's candidate privacy statement here .

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