Job Description

Find your calling at Mercy!

Overview
The Surgical Services Manager (SSM) assures the delivery of safe, high-quality and cost-effective care provided by competent co-workers within the unit. They ensure the efficient utilization of available resources to meet productivity and financial goals. The SSM works collaboratively and effectively with other administrative personnel, physicians and co-workers throughout the Ministry to enhance communication, share pertinent data and improve processes across the continuum. The SSM is proactively involved in patient flow and bed management issues in collaboration with the Staffing Office. They are leaders who inspire a shared vision, demonstrating the value of change and presenting it to co-workers with enthusiasm. The SSM models the way by setting professional standards, having a positive attitude, and engaging co-workers to become leaders of change. They challenge the current process and enable others to promote change by providing support, mentorship, and guidance to those who provide direct patient care. The SSM encourages the heart of co-workers by providing both public and private recognition and connecting on a personal level with those that they serve. The SSM holds direct and indirect care providers accountable for their professional responsibilities and adherence to regulatory guidelines. The SSM performs duties and responsibilities in a manner consistent with the Mission, Values and Mercy Service Standards.

Position Details:

We’re a Little Different

Our mission is clear. We bring to life a healing ministry through our compassionate care and exceptional service.

At Mercy, we believe in careers that match the unique gifts of unique individuals – careers that not only make the most of your skills and talents, but also your heart. Join us and discover why Modern Healthcare Magazine named us in its “Top 100 Places to Work.”

Overview:

Clinical

• Oversees development and implementation of comprehensive, multidisciplinary care plans to ensure optimal patient outcomes.

• Meets patient and family learning needs and maintains clinical competency through direct care as needed.

• Coordinates nursing care based on staff qualifications and patient requirements.

Leadership

• Delegates appropriately, holds staff accountable, and provides timely, constructive feedback.

• Serves as a positive role model and mentor; supports staff during exposure events and reporting processes.

• Leads hiring processes, evaluations, and contributes to Magnet Recognition Program initiatives.

Financial Management

• Monitors budgets, staffing guidelines, and payroll accuracy.

• Oversees scheduling and collaborates on budget planning with leadership.

Communication & Collaboration

• Communicates professionally and diplomatically using various channels.

• Facilitates meetings, shared governance processes, and ensures timely updates on changes.

• Uses problem-solving techniques to address issues constructively.

Education & Competency

• Assesses and addresses staff learning needs; ensures competency for patient care while maintaining personal operational knowledge.

​ Quality & Performance Improvement

• Leads unit-based and system-wide improvement initiatives; completes audits and quality activities.

• Collects and analyzes data to improve processes and collaborates on performance standards.

• Maintains compliance with policies and regulatory standards; assists in policy development and revisions.

Qualifications:

• Education: BSN or actively pursuing RN-MSN with completion within 3 years of being in the role.

• Licensure: Current RN license with the State Board of Nursing.

• Experience: 3 or more years of Nursing with at least a year in perioperative nursing experience.

• Certifications: Must have American Heart Association Healthcare Provider card or complete a course within probation period. Perioperative certification (i.e. CNOR, CAPA) preferred.

• Preferred Education: Master's degree in Nursing, Health Administration or related field.

• Preferred Experience: 3 years in perioperative services and previous management experience

We’re bringing to life a healing ministry through compassionate care.

At Mercy, our supportive community will be behind you every step of your day, especially the tough ones. You will have opportunities to pioneer new models of care and transform the health care experience through advanced technology and innovative procedures. We’re expanding to help our communities grow. Join us and be a part of it all.

What Makes You a Good Match for Mercy?

Compassion and professionalism go hand-in-hand with us. Having a positive outlook and a strong sense of advocacy is in perfect step with our mission and vision. We’re also collaborative and unafraid to do a little extra to deliver excellent care – that’s just part of our commitment. If that sounds like a good fit for you, we encourage you to apply.

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.

Job Tags

Full time, Work at office, Trial period,

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