Job Description

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Technical Account Engineer. In this role, you will play a crucial part in providing exceptional technical support to ensure that our elite customers experience seamless service. Your expertise will be pivotal in troubleshooting complex issues and facilitating communication between customers and engineering teams. By staying informed on industry trends and product updates, you will empower customers to maximize their use of our solutions and contribute to their success.

Accountabilities

• Provide dedicated technical support to assigned customers, ensuring timely resolution of issues.
• Troubleshoot technical problems using log analysis, system tools, and industry best practices.
• Manage and update support tickets with accurate details for transparency and resolution tracking.
• Collaborate with engineering teams to resolve escalated issues and verify solutions.
• Host technical meetings and effectively manage high-priority service challenges.
• Stay updated on company products, industry trends, and customer environments.

Requirements

• Demonstrate fluency in English and Arabic for effective communication.
• Possess 5+ years of experience in Tier 2 or Tier 3 technical support roles.
• Manage multiple tickets while troubleshooting complex technical issues efficiently.
• Compose technical documents to explain issues and solutions clearly.
• Experience in Unified Communications, including video and telephony products, particularly VOIP and Contact Center expertise.
• Demonstrate advanced network knowledge, such as CCNA/CCNP or CompTIA Network+ certification.
• Apply IT administration, network security, and group policy experience effectively.
• Deploy .msi files and manage mass package creation and deployment.

Benefits

• Flexible work hours to support work-life balance.
• Opportunities for professional growth and career advancement.
• Access to a variety of health and wellness programs.
• Engagement in a collaborative and supportive work environment.
• Chance to contribute meaningfully to the success of customers.

Why Apply Through Jobgether?

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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