Job Description
POSITION SUMMARY
The VOIP Engineer provides technical support for the configuration, deployment, and maintenance of CISCO VOIP systems for Naval Surface Warfare Center Carderock Division. This position works closely with the VOIP Enterprise Architect to implement, troubleshoot, and sustain telecommunications services across NSWCCD headquarters and detachment sites.
PRIMARY RESPONSIBILITIES
System Configuration & Implementation
- Assist in configuration, engineering, and formatting of CISCO VOIP systems under direction of VOIP Enterprise Architect
- Support deployment of VOIP infrastructure at NSWCCD headquarters and detachment sites
- Configure VOIP phones, lines, and endpoints according to established architecture and deployment plans
- Execute structured tracking and allocation of VOIP phones/lines across all locations
- Perform installations during business and nonbusiness hours (nights and weekends) as needed to minimize operational impact
Technical Support & Troubleshooting
- Provide routine maintenance and troubleshooting for VOIP systems and endpoints
- Diagnose and resolve VOIP system errors, defects, and performance issues
- Support Cisco Call Manager functionality, gateway operations, and endpoint connectivity
- Respond to technical support requests from end users and government personnel
- Document issues, resolutions, and system configurations in accordance with established procedures
Deployment Activities
- Support migration of legacy telecommunications systems to new VOIP architecture
- Assist with programming and interfacing operations to meet deployment milestones
- Conduct on-site installations and configurations at headquarters and detachment locations
- Participate in deployment trips to primary detachment sites (travel may be required)
- Ensure minimal disruption to daily operations during deployment activities
System Integration & Testing
- Support integration of VOIP systems with existing telecommunications infrastructure
- Assist with interfacing between commercial systems inside and outside the fence line
- Conduct testing of VOIP functionality, call quality, and system performance
- Verify proper operation of analog, copper, network, digital, and VOIP system connections
- Support integration with enterprise systems and validate end-to-end functionality
Documentation & Reporting
- Maintain accurate records of VOIP system configurations and changes
- Document deployment activities, configurations, and technical procedures
- Track phone/line assignments and inventory across all NSWCCD locations
- Prepare technical reports and status updates as required
- Contribute to knowledge base and technical documentation library
MINIMUM QUALIFICATIONS
Security Clearance
- Active DoD Top Secret (Tier 5) security clearance REQUIRED prior to commencement of work
- Must be able to complete T1-P1 security processing within 10 days of contract award
Education & Experience
- Minimum one (1) year experience performing the same or similar work
- Demonstrated experience with VOIP systems and telecommunications technologies
- Experience with CISCO telecommunications equipment and systems
- Background in network infrastructure and IP telecommunications preferred
Technical Skills & Knowledge
- Working knowledge of CISCO VOIP systems including Cisco Call Manager
- Understanding of telecommunications infrastructure and network architecture
- Experience with VOIP phone configuration and endpoint management
- Familiarity with telecommunications protocols and standards
- Knowledge of network troubleshooting tools and techniques
- Basic understanding of analog and digital telecommunications systems
Professional Competencies
- Strong troubleshooting and problem-solving abilities
- Excellent attention to detail and technical documentation skills
- Effective communication skills for working with end users and technical teams
- Ability to work independently and as part of a team
- Flexibility to work nonbusiness hours (nights and weekends) when required
- Customer service oriented with professional demeanor
PREFERRED QUALIFICATIONS
- CISCO certifications (CCNA Voice, CCNA Collaboration, or equivalent)
- Experience working in government or DoD environments
- Familiarity with secured facilities and SCIF telecommunications requirements
- Knowledge of DoD IT security requirements and compliance
- Experience with telecommunications system migrations
- CompTIA Network+ or Security+ certification
PHYSICAL REQUIREMENTS & WORK ENVIRONMENT
- On-site presence required Monday through Friday at NSWCCD facilities
- Ability to access secured spaces and work in various facility environments including underground facilities
- Physical ability to install and configure telecommunications equipment
- Occasional travel to detachment sites across the United States (typically for no more than 2 working days per site)
- Flexibility to work extended hours including nights and weekends during deployment phases
- Ability to lift and move telecommunications equipment as needed
ABOUT RESOLUTION THINK LLC
Resolution Think LLC is an 8(a), EDWOSB, WOSB, and HUBZone-certified federal contractor specializing in providing innovative solutions to federal agencies. Since 2013, we have grown from 3 to 150+ employees, delivering exceptional services across multiple federal agencies including HHS, DoD, VA, DHS, and others.
Resolution Think is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Job Tags
Full time, Contract work, For contractors, Monday to Friday, Night shift,