Front Desk Agent Job at Crestline Hotels & Resorts, Rio Rancho, NM

QWlDSkZaMFpBNEhzTlZYMlZIZDdZYnlsK0E9PQ==
  • Crestline Hotels & Resorts
  • Rio Rancho, NM

Job Description

Overview

The Front Desk Agent is responsible for assisting guests with check-in and check-out, answers and processes all phone calls received, plus handles all special requests for services or information, in accordance with standard policies and procedures.

Potential Career Paths

Front Desk Supervisor – Front Desk Manager – Front Office Manager - Operations Manager-Assistant General Manager – General Manager –Area Vice President of Operations

Key Duties & Responsibilities

  • Resolve guest complaints, ensuring guest satisfaction.
  • Anticipate guests needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
  • Maintain positive guest relations at all times.
  • Resolve guest complaints, ensuring guest satisfaction.
  • Maintain complete knowledge at all times of: a) all hotel features/services, hours of operation. b) all room rates, special packages and promotions. c) daily house count and expected arrivals/departures. d) scheduled daily group activities.
  • Obtain assigned bank and ensure accuracy of contracted monies.
  • Keep bank secure at all times.
  • Answer department telephone within 3 rings, using correct greeting and telephone etiquette.
  • Process all guest check-ins.
  • Verify registration card information with the guest.
  • Obtain back-up information for guest credit/payment method and input into system; collect cash when designated.
  • Direct Bell Person to escort guest and transport their luggage to the room.
  • Handle overbooked or walked in guests.
  • Accept and record wake-up call requests.
  • Monitor, send and distribute guest faxes.
  • Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery).
  • Resolve discrepancies on the room status report with Housekeeping.
  • Match the bucket check to in-house guest ledger report; report discrepancies to Manager.
  • Process all check-outs.
  • Process adjustment vouchers, paid-outs, correction vouchers, miscellaneous charges.

Education And Experience

  • High School Graduate or General Education Degree (GED).
  • One year previous experience in a similar position in a hotel.
  • Basic computer skills required.

Crestline Hotels & Resorts is an Equal Opportunity Employer/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, sexual orientation, gender, identity, or disability status.

Job Tags

Similar Jobs

Vail Resorts

Cruise Boat First Mate Job at Vail Resorts

 ...as a backup cruise boat operator in case of incapacitation of Captain. Perform other duties as assigned by Cruise boat captain and Marina Manager. Job Specifications: Starting Wage:$18.25/hr Employment Type:Summer Seasonal 2026 Shift Type:Full Time... 

Enhance Recruiting

Plant Manager Job at Enhance Recruiting

 ...SUMMARY Seeking an experienced Plant Manager for a growing paper packaging manufacturer in the Pryor, Oklahoma area. This manufacturing leader will be responsible for leading P&L, new technology, streamlining operational processes / product qualifications, interacting... 

University of Chicago Medical Center

Remote Strategy Leader — Healthcare Transformation Job at University of Chicago Medical Center

 ...system is seeking a Strategy Manager to manage key strategy projects supporting enterprise strategy. This role provides a flexible work-from-home opportunity with onsite requirements as needed. Ideal candidates will possess a Masters degree, significant project management... 

Farm Job Search

Farm Hand Job at Farm Job Search

 ...Farm Hand (6500) Location: Dixon, Illinois JobNumber: 6500 Join a progressive farming team. Kenney Farms is in search of a qualified full time farm hand to work on a modern grain farm near Dixon, Illinois. Qualifications: Knowledge and willingness to work... 

Plato's Closet

Merchandising Manager Job at Plato's Closet

 ...Plato's Closet - Clothing Merchandising Manager Are you a creative individual with a passion for fashion trends and a love for all things...  ...social media manager to showcase displays online, ensuring the store's freshest looks are highlighted on social platforms. Stay...