Job Description

Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

What does a successful Implementation Senior Professional do at Fiserv?

A successful Implementation Senior Professional is responsible for the overall coordination, execution, and implementation of enterprise client projects, new and existing.  You will work directly with customers and their vendors, along with multiple internal teams to launch their acquiring products and processing with Fiserv.   This role will give you the opportunity to establish positive and productive working relationships both internal and external. 

What you will be doing:

• Host and manage client calls providing agenda/meeting minutes.
• Manage projects in accordance with client requirements. 
• Provide a complete view of the overall project to all stakeholders.
• Defining the overall scope by building and maintaining a consolidated timeline.
• Identifying and communicating dependencies and impacts to ensure ongoing control.
• Actively communicate progress on an ongoing basis, ensuring visibility throughout the lifecycle.
• Facilitating alignment and approach for all related Fiserv business areas to meet One Fiserv objectives.
• Defining the overall scope by building and maintaining a consolidated timeline.
• Identifying and communicating dependencies and impacts to ensure ongoing control.
• Actively communicate progress on an ongoing basis, ensuring visibility throughout the lifecycle.
• Facilitating alignment and approach for all related Fiserv business areas to meet One Fiserv objectives.
• Provide occasional after-hours support for client launch/go live. 

What you need to have:

• High School Diploma or equivalent required. AA/bachelor’s degree preferred.
• 2 years of merchant acquiring experience or relevant payment processing experience.
• Excellent verbal and written communication skills. 
• Experience in working directly with clients, and internal/external resources.
• Utilization of Microsoft Office tools, including MS Project and PowerPoint
• Ability to work independently with minimal management/mentorship.

What would be great to have:

• Proven success in current role and client satisfaction mindset. 
• Proven problem-solving skills from problem assessment to solution. 
• Understanding of merchant acquiring products, offerings, and knowledge of basic authorization transaction flow.
• Ability to interpret and communicate Fiserv products and services to clients, sales, and vendors
• Ability to gather client requirements and if needed identify alternatives / make contingency plans. 
• Capacity to embrace change and quickly adapt to new situations, changes in direction, and altering priorities. 
• Proven ability to thrive in a fast paced, dynamic environment. 
• Ability to handle multiple projects and assignments. 
• Ability to multi-task and strong attention to details
• Fiserv system experience / knowledge

Salary Range:

These pay ranges apply to employees in Maryland. Pay ranges for employees in other states may differ. Certain Positions are Commissions eligible.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

Thank you for considering employment with Fiserv.  Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. 

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact  AskHR.US@fiserv.com . Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.

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