Job Description

The Risk Management department at Acadian Ambulance is currently seeking candidates for a full time Records Production Specialist position. 

This role within the Compliance Department reports directly to the Compliance Director. This role processes medical and billing records requests and incoming patient inquiries. This is an in-office position with a Monday through Friday schedule, from 8am - 5pm. No work from home or remote options available. 

DUTIES AND RESPONSIBILITIES - This job description is not intended, nor should it be construed, to be an all-inclusive list of responsibilities, duties, skills or working conditions associated with the job. It is intended to be a general description of the essential duties and requirements common to positions of this type and may be subject to change. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Entering new requests in the production software;

• Monitor and respond to emails in a shared inbox;

• Review record requests for compliance with HIPAA and applicable laws;

• Communicate with requesters as needed to obtain proper request documentation;

• Research within multiple record platforms to locate requested medical records, bills and other documents; Coordinate with internal departments to verify completeness;

• Review and complete affidavits or other certifications as needed;

• Fulfill approved requests by transmitting documents via secure email and regular mail;

• Answering incoming calls pertaining to records requests & subpoenas;

• Other duties and responsibilities as assigned.

QUALIFICATIONS

• HS Diploma or GED equivalent

• Proficiency with basic computer applications and ability to learn new platforms quickly

• Strong problem-solving and critical-thinking skills

• Clear and professional written and verbal communication skills

• Ability to meet productivity goals and comply with departmental policies and guidelines

• Self-motivated with the ability to work independently and with minimal supervision

• Ability to handle multiple tasks simultaneously and prioritize effectively

• Strong organizational skills with attention to detail and accuracy

• Working knowledge of HIPAA, privacy/confidentiality, and Red Flag rules

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. 

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